inEden — Data Deletion Request
Version: 2026-07-03 Effective Date: May 17, 2026 Last Updated: July 3, 2026
This page explains how to request deletion of your inEden account and personal data, what gets deleted, what (and why) we may retain, and how long the process takes. This page satisfies the App Store's Data Deletion requirement (Apple Guideline 5.1.1(v)) and is referenced in our Privacy Policy (Section 7).
How to Request Deletion
You have three ways to request the deletion of your account and personal data:
Option 1: In-App (Fastest — Required on iOS)
- Open the inEden app.
- Go to Settings → Account → Delete your account.
- Confirm your decision. You'll be asked to type DELETE to prevent accidental deletion.
- You'll receive a confirmation email within minutes acknowledging your request.
Apple Guideline 5.1.1(v) requires an in-app deletion path on iOS. This is the primary method for iPhone members.
Option 2: Web (this page)
Use this page at ineden.app/data-deletion for written instructions, or email us using Option 3 below. The member experience lives in the iOS app — web sign-in does not open member Settings for account deletion.
Option 3: Email
Send an email to support@ineden.app with the subject line "Data Deletion Request", including:
- The email address associated with your inEden account
- Your name as it appears on your profile
- Confirmation that you wish to permanently delete your account
We will respond within 5 business days to confirm receipt and may ask one or two verification questions to confirm you own the account. We will never ask you to share your password over email or chat — use in-app sign-in or the recovery code if you are locked out.
Not a listing dispute. If you are a third-party host asking us to review or remove a public listing about your business (you are not deleting a member account), email support@ineden.app with subject "Listing Dispute" per Terms §9.4 — not this deletion flow.
What Happens Next
Immediately upon confirmation
- You are hidden from everyone. Your profile disappears from search, the map, Friend Match, and group rosters.
- You are signed out on every device.
Your data is not erased yet. It enters a 30-day grace period first.
During the 30-day grace period
You may change your mind. Sign back in and tap Restore to return exactly where you left off — connections, groups, saved events, and messages intact.
After 30 days
Deletion becomes permanent and irreversible. We complete erasure and send a final confirmation email. The 30-day window aligns with GDPR Article 17 and equivalent U.S. state laws.
After permanent deletion
Encrypted backups containing your data roll off our systems within an additional 30 days, completing the full deletion cycle (up to 60 days total from your original request).
What Gets Deleted
| Data | Treatment | Timeline |
|---|---|---|
| Your profile (name, photo, bio, interests, travel pin) | Permanently deleted | Within 30 days of grace-period end |
| Authentication records (email, sign-in providers) | Permanently deleted | Within 30 days |
| Faith opt-in flag | Permanently deleted | Within 30 days |
| Cycle and hormone health logs | Permanently deleted — no derivative analytics, no aggregate retention, no copy in any AI training set | Within 30 days |
| DMs you sent | Anonymized to "Former Member"; content remains in the recipient's inbox unless they also delete it | Within 30 days |
| Group message-board posts and replies | Anonymized to "Former Member" | Within 30 days |
| Event saves ("I'm going") | Permanently deleted | Within 30 days |
| Friend Match records | Permanently deleted | Within 30 days |
| City and group memberships | Permanently deleted | Within 30 days |
| Profile photos and uploaded images | Permanently deleted from Storage | Within 30 days |
| Push notification tokens | Permanently deleted | Within 5 days |
| PostHog analytics events tied to your user ID | Anonymized (linked to a deletion event ID instead of your user ID) | Within 30 days |
| Sentry error reports | Anonymized | Within 30 days |
| Encrypted backups | Backups roll over on a 30-day cycle; your data is fully gone within 60 days of permanent deletion | 30–60 days |
What We May Retain (and Why)
The law requires us to keep certain records even after you request deletion. We retain only the minimum necessary, encrypted, with restricted access.
| Data | Why retained | How long |
|---|---|---|
| Payment and tax records (transaction IDs, amounts, dates, billing addresses) | U.S. federal and Arizona tax law require 7 years of business tax records | 7 years |
| Reports filed against you that are still under review | Active safety investigations | Until investigation closes + 12 months |
| Reports you filed against others | Pattern detection for safety operations | 12 months after your account deletion |
| Records of disputes, chargebacks, or legal demands | Defending against future claims | Until dispute resolved + statute of limitations |
| Aggregated, de-identified analytics | Cannot be re-linked to you; used for product improvement | Indefinitely (no longer your personal data) |
| Subscription cancellation records | Required by Apple App Store and Stripe | 5 years |
| Groups you founded | Preserved for the community with ownership unlinked; admin may reassign or archive | Until admin action |
Special Situations
If You Are an Active Subscriber
Account deletion will:
- iOS subscriptions: stop renewing. You retain access until the end of your current billing period. Apple controls iOS subscriptions; cancellation goes through Apple ID settings.
- Web (Stripe) subscriptions: stop renewing immediately. You retain access until the end of your current billing period.
- No refund for the unused portion, except where required by law, within the 7-day annual/Founding Member refund window (see Terms of Service, Section 5.7), or under the inEden 90-Day Friendship Guarantee (Section 5.9) if you qualify and submit a claim before deleting.
If you have a Founding Member lifetime tier, deletion ends your lifetime access permanently. We cannot restore Founding Member status after deletion.
If You Are a Founder
Your business profile, group, and uploaded resources are handled as follows: groups you founded are preserved for the community with your ownership unlinked so an admin can reassign or archive them. Members who joined your group will see appropriate status messaging.
If you want to transfer ownership of your group to someone else before deletion, contact support@ineden.app at least 14 days before requesting deletion.
If You Are Involved in an Open Safety Report
If a Report is open against you or filed by you, we may pause your deletion until the safety review concludes. We will email you with an estimated timeline.
If You Have an Active Subscription Trial or Beta Code Redemption
These end on deletion. Beta codes are non-transferable; once redeemed, deletion forfeits the remaining trial.
Data Portability (GDPR + CCPA)
If you'd like to download a copy of your data before deletion, use Settings → Privacy & data → Download my data (in-app or web), or email support@ineden.app with the subject "Data Export Request". We provide:
- Profile information
- Posts, DMs, and reactions you authored
- Event save history
- Subscription history
We deliver the export as a JSON file via secure download link, typically within 14 days (in-app export is usually faster).
Your Right to Withdraw the Deletion Request
You can cancel your deletion request during the 30-day grace period by signing back in and tapping Restore, or by replying to the confirmation email or emailing support@ineden.app. After the grace period ends, deletion is irreversible.
Verifying Your Request
For security, we may ask you to verify your identity before processing an email-initiated request. We will not require excessive verification — typically, confirming you can access the registered email is enough, or completing an in-app recovery code sign-in. We will never ask you to share your password over email or chat.
Contact
Email: support@ineden.app Postal mail: Rose Global LLC, 4195 S Pack Saddle, Flagstaff, AZ 86005, United States, Attn: Privacy App (iOS): Settings → Account → Delete your account Web: ineden.app/data-deletion (instructions on this page; deletion is completed in-app on iPhone or by email)
Your data is yours. We will always honor a deletion request — promptly, transparently, and without question.